E-Government and public service delivery in Nigeria
The innovation in ICTs and the resulting emergence of the internet were strong drivers for shifting to an information era from the industrial age. In this movement, nations found succour in using information technologies for service delivery and this becomes the most significant epoch in the history...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2020
|
| Online Access: | http://journalarticle.ukm.my/15161/ http://journalarticle.ukm.my/15161/1/39919-126920-1-SM.pdf |
| _version_ | 1848813728821149696 |
|---|---|
| author | Lawan, Bello Muhammed Ajadi, Ishola Abdulrasaq Kayode, Abdulkareem Abdulrazaq Yaru, Abubakar Umar |
| author_facet | Lawan, Bello Muhammed Ajadi, Ishola Abdulrasaq Kayode, Abdulkareem Abdulrazaq Yaru, Abubakar Umar |
| author_sort | Lawan, Bello Muhammed |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | The innovation in ICTs and the resulting emergence of the internet were strong drivers for shifting to an information era from the industrial age. In this movement, nations found succour in using information technologies for service delivery and this becomes the most significant epoch in the history of governance transformation. Despite the huge commitment of the government towards the e-government project in Nigeria, significant growth is not yet recorded on the use of ICT in governance as evidenced in the 2018 recent ranking by the United Nations on e-Government global ranking and assessment, Nigeria was positioned on 143rd of the 193 United Nation Member States. This paper therefore sought to investigate the reasons for the poor performance in the sector. This was done through secondary data collected with a structured interview from ICT directors of eight (8) purposively selected Federal Agencies in Nigeria. With due use of thematic analysis of the interview data, the study found that the challenges confronting e-government implementation in Nigeria were national challenges such as infrastructural deficiency, ICT illiteracy in addition to peculiar challenges like data privacy, security concerns. The paper thus concluded that unless these problems are tacked, the likelihood of having a successful e-government implementation outing in Nigeria would remain a mirage. |
| first_indexed | 2025-11-15T00:22:48Z |
| format | Article |
| id | oai:generic.eprints.org:15161 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:22:48Z |
| publishDate | 2020 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:151612020-09-14T00:39:42Z http://journalarticle.ukm.my/15161/ E-Government and public service delivery in Nigeria Lawan, Bello Muhammed Ajadi, Ishola Abdulrasaq Kayode, Abdulkareem Abdulrazaq Yaru, Abubakar Umar The innovation in ICTs and the resulting emergence of the internet were strong drivers for shifting to an information era from the industrial age. In this movement, nations found succour in using information technologies for service delivery and this becomes the most significant epoch in the history of governance transformation. Despite the huge commitment of the government towards the e-government project in Nigeria, significant growth is not yet recorded on the use of ICT in governance as evidenced in the 2018 recent ranking by the United Nations on e-Government global ranking and assessment, Nigeria was positioned on 143rd of the 193 United Nation Member States. This paper therefore sought to investigate the reasons for the poor performance in the sector. This was done through secondary data collected with a structured interview from ICT directors of eight (8) purposively selected Federal Agencies in Nigeria. With due use of thematic analysis of the interview data, the study found that the challenges confronting e-government implementation in Nigeria were national challenges such as infrastructural deficiency, ICT illiteracy in addition to peculiar challenges like data privacy, security concerns. The paper thus concluded that unless these problems are tacked, the likelihood of having a successful e-government implementation outing in Nigeria would remain a mirage. Penerbit Universiti Kebangsaan Malaysia 2020 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/15161/1/39919-126920-1-SM.pdf Lawan, Bello Muhammed and Ajadi, Ishola Abdulrasaq and Kayode, Abdulkareem Abdulrazaq and Yaru, Abubakar Umar (2020) E-Government and public service delivery in Nigeria. e-BANGI: Jurnal Sains Sosial dan Kemanusiaan, 17 (5). pp. 1-14. ISSN 1823-884x http://ejournals.ukm.my/ebangi/issue/view/1271 |
| spellingShingle | Lawan, Bello Muhammed Ajadi, Ishola Abdulrasaq Kayode, Abdulkareem Abdulrazaq Yaru, Abubakar Umar E-Government and public service delivery in Nigeria |
| title | E-Government and public service delivery in Nigeria |
| title_full | E-Government and public service delivery in Nigeria |
| title_fullStr | E-Government and public service delivery in Nigeria |
| title_full_unstemmed | E-Government and public service delivery in Nigeria |
| title_short | E-Government and public service delivery in Nigeria |
| title_sort | e-government and public service delivery in nigeria |
| url | http://journalarticle.ukm.my/15161/ http://journalarticle.ukm.my/15161/ http://journalarticle.ukm.my/15161/1/39919-126920-1-SM.pdf |