Aduan awam terhadap pengurusan halal: analisis pencapaian piagam pelanggan di JAKIM

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Aduan awam terhadap pengurusan halal: analisis pencapaian piagam pelanggan di JAKIM

Kajian ini bertujuan membincangkan implikasi Aduan Awam (AA) terhadap pencapaian Piagam Pelanggan (PP) di JAKIM; faktor yang menentukan pencapaian dan cabaran yang dihadapi. Empat aduan paling banyak diterima ialah pengurusan lambat, proses rumit, pengesahan status halal diragui dan bayaran mahal. D...

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Bibliographic Details
Main Authors:	Madihatun Zainuddin, Sharifah Hayaati Syed Ismail al-Qudsy
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2020
Online Access:	http://journalarticle.ukm.my/14606/ http://journalarticle.ukm.my/14606/1/38355-121392-1-SM.pdf

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