Crisis response vs crisis cluster: a test of situational crisis communication theory on two crisis clusters in Indonesian public relations

QR Code

Crisis response vs crisis cluster: a test of situational crisis communication theory on two crisis clusters in Indonesian public relations

Situational crisis communication theory (SCCT) is applied in this research to evaluate Air Asia crisis responses. The research tests whether crisis responses are consistent with the SCCT premise related to situation when a crisis has more than one cluster. SCCT argues that in this case, organisation...

Full description

Bibliographic Details
Main Authors:	Kriyantono, Rachmat, Mckenna, Bernard
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2019
Online Access:	http://journalarticle.ukm.my/13178/ http://journalarticle.ukm.my/13178/1/23446-98927-1-PB.pdf

Similar Items

Crisis communication
by: Menon, Sandhya
Published: (2021)

A Critical Ethnography of Crisis management Dealing with a Mudflow Crisis in Sidoarjo, Indonesia
by: kriyantono, R., et al.
Published: (2010)

Developing a culturally-relevant public relations theory for Indonesia
by: Kriyantono, Rachmat, et al.
Published: (2017)

Tourism in Post-Crisis is Tourism in Pre-Crisis: A Review of the Literature on Crisis Management in Tourism
by: Pforr, Christof
Published: (2006)

Subprime Crisis and Financial Accounting Issues Raise in This Crisis
by: Zhou, Peng
Published: (2009)

Crisis? Which Crisis? The state of education in Western Australia
by: Millett, Stephan, et al.
Published: (2009)

Crisis Management
by: Hashim, A. H.
Published: (2014)

Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues
by: Bukar, Umar Ali, et al.
Published: (2020)

Effectiveness of leaders' employee communication during organisational crisis: a perception of Malaysian crisis employees
by: Nagappan, Kalaivany, et al.
Published: (2021)

Indonesian crisis communication response after deliberate forest fires and transboundary haze
by: Mohammed Fadel Arandas,, et al.
Published: (2020)

To investigate the determinants of share price during the period of pre crisis, crisis and post crisis in Malaysia, Singapore and Thailand perspective
by: Cheng, Shan May, et al.
Published: (2013)

The Crisis in the Emerging Markets - Impact of the Subprime Crisis on the Indian Stock Markets
by: Bhammer, Harsh
Published: (2009)

Predicting global crisis recovery period: lesson from 1997 crisis
by: Duasa, Jarita, et al.
Published: (2010)

From crisis to crisis: Musharraf's personal rule and the 2002 elections in Pakistan
by: Afaq Ansari, Zafar, et al.
Published: (2003)

Metabolic crisis index as a predictor for metabolic crisis in endurance horses
by: Adamu, Lawan
Published: (2014)

The impact of crisis communication in social media on netizen behaviour: A case study of Zus coffee crisis
by: Gan, Ka Yee, et al.
Published: (2023)

Crisis communication in a natural disaster: a chaos theory approach
by: Purworini, Dian, et al.
Published: (2019)

Model of social media crisis communication for predicting public resilience
by: Ali, Umar Bukar
Published: (2021)

Public Relations Practitioner Role in Handling Crisis: Public Relations Practices
by: Yamunah, M., et al.
Published: (2017)

A quantitative study on SCCT: examining the relationships between crisis response strategy, crisis history, and crisis type on organisational reputation: Nigerian perspective
by: Dominic, Egede Dominion, et al.
Published: (2022)

Crisis Response Strategy and Crisis Types Suitability: A Preliminary Study on MH370
by: Noratikah, Mohamad Ashar, et al.
Published: (2017)

Understanding the Current Financial Crisis
by: Kurniasih, Meutia
Published: (2009)

James Buchanan and the secession crisis
by: Ashworth, John
Published: (2013)

Transnational labour solidarity in (the) crisis
by: Bieler, Andreas
Published: (2014)

Strategic Responses to Financial Crisis
by: Toh, Voon Sia
Published: (2011)

Sources of the Asian currency crisis
by: Abdul Majid, Muhd Zulkhibri, et al.
Published: (2005)

The economic and financial crisis in Malaysia
by: Abd. Aziz, Hassanuddeen
Published: (2005)

Israel, Jerusalem, and the identity crisis
by: Abdallah Ma’rouf Omar,
Published: (2011)

Accounting for the stamp act crisis
by: Oats, Lynne, et al.
Published: (2008)

A review of disaster and crisis
by: Mohamed Shaluf, Ibrahim, et al.
Published: (2003)

The Ex-Im Bank crisis
by: Borges, William G.
Published: (2015)

Pandemic crisis, business in Asia
by: Ting, Hiram, et al.
Published: (2020)

The determinants of banking crisis in Malaysia
by: Chin, Kam Yeen, et al.
Published: (2013)

Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry
by: Kerlin, Karen, et al.
Published: (2006)

The Causes of a Crisis, Crisis Management and Environmental Risks illustrated through the Buncefield Case Study
by: GEORGIOU, ANASTASIA MARIA
Published: (2009)

Gulf Elites’ dependence on international press in times of crisis : the US-Iran crisis 2019-2020
by: Ziani, Abdulkarim, et al.
Published: (2022)

The Asian financial crisis and global finalcial crisis: evidence from Asean Free Trade Area
by: Ismail, Normaz Wana
Published: (2012)

Crisis and change in industrial relations in Central and Eastern Europe
by: Soulsby, Anna, et al.
Published: (2017)

High involvement work system and organizational and employee resilience: Impact of digitalisation in crisis situations
by: Nguyen, M., et al.
Published: (2024)

DETERMINANTS OF FIRM PERFORMANCE DURING FINANCIAL CRISIS PERIOD: A CASE OF TURKISH FINANCIAL CRISIS IN 2001
by: Demirci, Ebru
Published: (2011)