The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level
Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of cl...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2019
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| Online Access: | http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf |
| _version_ | 1848813201496473600 |
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| author | Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman |
| author_facet | Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman |
| author_sort | Effendi, Ridwan |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the study population, and 72 randomly selected respondents were taken as the study sample. The authors used simple random sampling method in carrying out selection of patients in this study. The data were analyzed using the continuum line and multiple linear regression analysis, either simultaneously or partially. In the hypothesis test, F-test was conducted, and H1 was accepted. The results of the study indicated that there was an influence between the two variables. The respondents’ responses indicated that the doctors' interpersonal communication was in the category of a very high interpersonal skill. Moreover, the respondents also had a very high level of satisfaction with the health service. Thus, based on the findings, the doctors' interpersonal communication skills had a significant effect on low-income patients’ satisfaction levels simultaneously. |
| first_indexed | 2025-11-15T00:14:26Z |
| format | Article |
| id | oai:generic.eprints.org:13168 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:14:26Z |
| publishDate | 2019 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:131682019-07-21T12:22:42Z http://journalarticle.ukm.my/13168/ The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the study population, and 72 randomly selected respondents were taken as the study sample. The authors used simple random sampling method in carrying out selection of patients in this study. The data were analyzed using the continuum line and multiple linear regression analysis, either simultaneously or partially. In the hypothesis test, F-test was conducted, and H1 was accepted. The results of the study indicated that there was an influence between the two variables. The respondents’ responses indicated that the doctors' interpersonal communication was in the category of a very high interpersonal skill. Moreover, the respondents also had a very high level of satisfaction with the health service. Thus, based on the findings, the doctors' interpersonal communication skills had a significant effect on low-income patients’ satisfaction levels simultaneously. Penerbit Universiti Kebangsaan Malaysia 2019 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf Effendi, Ridwan and Sukmayadi, Vidi and Pandjaitan, Irpanus Rachman (2019) The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level. Jurnal Komunikasi ; Malaysian Journal of Communication, 35 (1). pp. 57-70. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/1165 |
| spellingShingle | Effendi, Ridwan Sukmayadi, Vidi Pandjaitan, Irpanus Rachman The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title | The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title_full | The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title_fullStr | The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title_full_unstemmed | The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title_short | The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| title_sort | effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level |
| url | http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/ http://journalarticle.ukm.my/13168/1/20738-98930-1-PB.pdf |