Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis
The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsa...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia
2017
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| Online Access: | http://journalarticle.ukm.my/12347/ http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf |
| _version_ | 1848812976603136000 |
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| author | Syed Shah Alam, Md Daud Ismail, Mohd Helmi Ali, Zaher Zain, |
| author_facet | Syed Shah Alam, Md Daud Ismail, Mohd Helmi Ali, Zaher Zain, |
| author_sort | Syed Shah Alam, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals
in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with
empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through
personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality,
information quality, service quality, user ability, and educational services were significantly influence users
satisfaction. Information quality was found as the dominating factor in this research. |
| first_indexed | 2025-11-15T00:10:51Z |
| format | Article |
| id | oai:generic.eprints.org:12347 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:10:51Z |
| publishDate | 2017 |
| publisher | Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:123472018-11-19T22:44:30Z http://journalarticle.ukm.my/12347/ Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis Syed Shah Alam, Md Daud Ismail, Mohd Helmi Ali, Zaher Zain, The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research. Pusat Pembangunan Mahasiswa dan Perhubungan Alumni, Universiti Kebangsaan Malaysia 2017 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf Syed Shah Alam, and Md Daud Ismail, and Mohd Helmi Ali, and Zaher Zain, (2017) Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis. Jurnal Personalia Pelajar, 20 (2). pp. 11-12. ISSN 0128-2735 http://www.ukm.my/personalia/publication-category/jilid-20-bil-2/ |
| spellingShingle | Syed Shah Alam, Md Daud Ismail, Mohd Helmi Ali, Zaher Zain, Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title | Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title_full | Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title_fullStr | Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title_full_unstemmed | Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title_short | Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| title_sort | factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis |
| url | http://journalarticle.ukm.my/12347/ http://journalarticle.ukm.my/12347/ http://journalarticle.ukm.my/12347/1/Artikel-9_Syed-Shah-Alam_FEP_FINAL.pdf |