The importance of usability features in enhancing online communication satisfaction
Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2016
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| Online Access: | http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf |
| _version_ | 1848812399791964160 |
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| author | Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, |
| author_facet | Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, |
| author_sort | Mohd Azul Mohamad Salleh, |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems. |
| first_indexed | 2025-11-15T00:01:41Z |
| format | Article |
| id | oai:generic.eprints.org:10463 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:01:41Z |
| publishDate | 2016 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:104632017-07-05T04:05:48Z http://journalarticle.ukm.my/10463/ The importance of usability features in enhancing online communication satisfaction Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, Web 2.0 is providing more responsive, interactive and online platforms of participation and engagement within users in organizations. The growth of the Internet gives a significant contribution to the development of online systems. The acceptance and usage of online system in organizations depend on various key factors such as ease of use, interactivity and usability. This study evaluates the importance of usability of online information management systems (IMS) in the context of user attitudes to online communication satisfaction which drives usage. Based on a survey of 223 employees at four research universities in Malaysia, this study adapted the communication satisfaction and usability to examine the online satisfaction in using IMS. The results indicate that there is a positive and significant relationship between usability and online communication satisfaction toward IMS usage. This study reveals the importance of usability in understanding the requirements in improving communication satisfaction, especially in developing online systems. Penerbit Universiti Kebangsaan Malaysia 2016 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf Mohd Azul Mohamad Salleh, and Ali Salman, and Mohd Nor Shahizan Ali, and Hasrul Hashim, (2016) The importance of usability features in enhancing online communication satisfaction. Jurnal Komunikasi ; Malaysian Journal of Communication, 32 (1). pp. 1-15. ISSN 0128-1496 http://ejournal.ukm.my/mjc/issue/view/818 |
| spellingShingle | Mohd Azul Mohamad Salleh, Ali Salman, Mohd Nor Shahizan Ali, Hasrul Hashim, The importance of usability features in enhancing online communication satisfaction |
| title | The importance of usability features in enhancing online communication satisfaction |
| title_full | The importance of usability features in enhancing online communication satisfaction |
| title_fullStr | The importance of usability features in enhancing online communication satisfaction |
| title_full_unstemmed | The importance of usability features in enhancing online communication satisfaction |
| title_short | The importance of usability features in enhancing online communication satisfaction |
| title_sort | importance of usability features in enhancing online communication satisfaction |
| url | http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/ http://journalarticle.ukm.my/10463/1/14688-40501-1-SM.pdf |