APA (7th ed.) Citation

Ramli Bahroom, Latifah Abdol Latif, & Ng, M. S. (2008). Tracking institutional performance using importance-satisfaction analysis.

Chicago Style (17th ed.) Citation

Ramli Bahroom, Latifah Abdol Latif, and Man San Ng. Tracking Institutional Performance Using Importance-satisfaction Analysis. 2008.

MLA (9th ed.) Citation

Ramli Bahroom, et al. Tracking Institutional Performance Using Importance-satisfaction Analysis. 2008.