ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution

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ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution

Service quality is important in higher education institutions, particularly in an open and distance learning (ODL) environment, where learner attrition rates are generally higher than that of their conventional counterparts. This has led to a rigorous quest for an effective service quality mea...

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Bibliographic Details
Main Authors:	Ramli Bahroom, Latifah Abdol Latif, Ng, Man San
Format:	Conference or Workshop Item
Published:	2009
Subjects:	LC5201 Education extension. Adult education. Continuing education LC5800 Distance education
Online Access:	https://library.oum.edu.my/repository/564/

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