Latifah Abdol Latif, Ramli Bahroom, & Fard, P. Y. (2010). Mystery calling: A qualitative application of the Lean Six Sigma approach.
Chicago Style (17th ed.) CitationLatifah Abdol Latif, Ramli Bahroom, and Pooyan Yousefi Fard. Mystery Calling: A Qualitative Application of the Lean Six Sigma Approach. 2010.
MLA (9th ed.) CitationLatifah Abdol Latif, et al. Mystery Calling: A Qualitative Application of the Lean Six Sigma Approach. 2010.
Warning: These citations may not always be 100% accurate.