Quality management initiatives in open and distance learning university
As an open and distance learning institution, the Open University Malaysia (OUM) needs to ensure that it offers quality services to its learners. A Quality Management System (QMS) was thus established by the Centre for Quality Management and Research & Innovation (CQMRI). The paper descri...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://library.oum.edu.my/repository/399/ |
| _version_ | 1848801428903034880 |
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| author | Fatimah Ibrahim, Zoraini Wati Abas, Rohaya Ali, |
| author_facet | Fatimah Ibrahim, Zoraini Wati Abas, Rohaya Ali, |
| author_sort | Fatimah Ibrahim, |
| building | OUM Institutional Repository |
| collection | Online Access |
| description | As an open and distance learning institution, the Open University Malaysia (OUM) needs
to ensure that it offers quality services to its learners. A Quality Management System
(QMS) was thus established by the Centre for Quality Management and Research &
Innovation (CQMRI). The paper describes the initiatives taken to establish the QMS and
will detail the Internal Quality Audit process. In addition, it will describe the challenges
faced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the
governance and control structure in a Quality Management System. The effectiveness of
the IQA processes and procedures will be shared. It was found that the introduction of the
internal quality audit programmes has increased the level of quality awareness amongst
the staff through the internal auditor as an agent. Interviews with the heads and
management representatives of the units were conducted to determine the challenges.
The findings are expected to be useful to other institutions who are implementing the
Quality Management System. (Authors' abstract) |
| first_indexed | 2025-11-14T21:07:18Z |
| format | Conference or Workshop Item |
| id | oai:eprints.oum.edu.my:399 |
| institution | Open University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T21:07:18Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:eprints.oum.edu.my:3992013-06-16T00:53:01Z Quality management initiatives in open and distance learning university Fatimah Ibrahim, Zoraini Wati Abas, Rohaya Ali, LC5201 Education extension. Adult education. Continuing education As an open and distance learning institution, the Open University Malaysia (OUM) needs to ensure that it offers quality services to its learners. A Quality Management System (QMS) was thus established by the Centre for Quality Management and Research & Innovation (CQMRI). The paper describes the initiatives taken to establish the QMS and will detail the Internal Quality Audit process. In addition, it will describe the challenges faced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the governance and control structure in a Quality Management System. The effectiveness of the IQA processes and procedures will be shared. It was found that the introduction of the internal quality audit programmes has increased the level of quality awareness amongst the staff through the internal auditor as an agent. Interviews with the heads and management representatives of the units were conducted to determine the challenges. The findings are expected to be useful to other institutions who are implementing the Quality Management System. (Authors' abstract) 2008-11-04 Conference or Workshop Item PeerReviewed text https://library.oum.edu.my/repository/399/1/quality_mgt_fatimah.pdf Fatimah Ibrahim, and Zoraini Wati Abas, and Rohaya Ali, (2008) Quality management initiatives in open and distance learning university. In: 8th Annual SEAAIR Conference , 4-6 November 2008, Surabaya, Indonesia. https://library.oum.edu.my/repository/399/ |
| spellingShingle | LC5201 Education extension. Adult education. Continuing education Fatimah Ibrahim, Zoraini Wati Abas, Rohaya Ali, Quality management initiatives in open and distance learning university |
| title | Quality management initiatives in open and distance learning university |
| title_full | Quality management initiatives in open and distance learning university |
| title_fullStr | Quality management initiatives in open and distance learning university |
| title_full_unstemmed | Quality management initiatives in open and distance learning university |
| title_short | Quality management initiatives in open and distance learning university |
| title_sort | quality management initiatives in open and distance learning university |
| topic | LC5201 Education extension. Adult education. Continuing education |
| url | https://library.oum.edu.my/repository/399/ |