Perceived Service Quality and Satisfaction in Distance
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Perceived Service Quality and Satisfaction in Distance Education

This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service qu...

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Bibliographic Details
Main Author:	Latifah Abdol Latif
Format:	Conference or Workshop Item
Published:	2004
Subjects:	L Education (General)
Online Access:	https://library.oum.edu.my/repository/256/

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