Healthcare Service Quality Gaps During Covid-19 Pandemic: Secondary Analysis From Patient Satisfaction Surveys

QR Code

Healthcare Service Quality Gaps During Covid-19 Pandemic: Secondary Analysis From Patient Satisfaction Surveys

Service quality is one of the leading performance dimensions for organisational efficieny. In the healthcare industry, service quality is a major determinant for patient satisfaction. Maintaining patient satisfaction is critical to achieving excellent clinical outcomes in any patients. The COVID-...

Full description

Bibliographic Details
Main Author:	Sharon Linus Lojikip
Format:	Thesis
Published:	2022
Subjects:	LC5201 Education extension. Adult education. Continuing education
Online Access:	https://library.oum.edu.my/repository/1542/

Similar Items

Determinants of Work-from-Home Productivity among Higher Education Institution Employees during the Covid-19 Pandemic in Malaysia
by: Zahir Osman,, et al.
Published: (2020)

Healthcare workers’ satisfaction on sbar tool for handover in a private hospital
by: Lee Hua Yik,, et al.
Published: (2019)

Relationship between Emotional Stability, Motivation, and Online Learning Skill of First-Year Undergraduates Learning Online During COVID-19 Pandemic
by: Mohd Tajudin Md Ninggal ,, et al.
Published: (2020)

Priority satisfaction survey : a tool in developing effective retention strategies
by: Latifah Abdol Latif,
Published: (2004)

Teaching and Learning in an ODL University: Bridging the Gap between the Learning Environment, Learners and Instructors
by: Woo, Tai-Kwan, et al.
Published: (2009)

A critical survey of Islamization of knowledge
by: Haneef, Mohamed Aslam
Published: (2009)

A Case Study On E-Learning As A Corporate Training Tool: Employees Perspective In Tyco Healthcare
by: Che Din, Marlia
Published: (2007)

Covid-19 pandemic: factors affect retention among students during online learning?
by: Sow, Alston Kah Hoong, et al.
Published: (2022)

The impact of social media marketing on working adults’ purchase intention via e-commerce after Covid-19 pandemic
by: Abdul Rahman Ibrahim,
Published: (2022)

Learner Satisfaction in a Collaborative Online Learning Environment
by: Kaur , Harvinder

The level of self-directed learning among teacher training institute students – an early survey
by: Kok, Boon Shiong, et al.
Published: (2009)

Open University Malaysia Modules Satisfaction with Instructional Design Elements
by: Shawira Abu Bakar,, et al.
Published: (2022)

Performance Levels and Perspective of Graduate Learners’ on Fully Online Learning During Covid-19
by: Jaspal Kaur A/P Naranjan Singh,, et al.
Published: (2021)

Muslim Customer Satisfaction And Preference Of Islamic Banks In Malaysia: A Study In Consumer Financing
by: Azanil Putra Yusoff,
Published: (2006)

Mediating Effect of Satisfaction on the Relationship Between Teamwork and Employees Engagement in Malaysian Airlines Sector in Malaysia
by: Mohd Nazrin Burhanuddin,, et al.
Published: (2020)

Prioritizing services and facilities in a higher education institution Importance-satisfaction quadrant and gap analyses
by: Latifah Abdol Latif,, et al.
Published: (2016)

A Study of Relationships between Job Satisfactions and Performance among Workers in a Non-Profit Organization
by: Saadiah Saad,
Published: (2006)

The Relationship between customer satisfaction, Corporate Social Responsibility activities towards customer loyalty in TNB Kuantan Pahang
by: Juriana Yusoh,
Published: (2022)

Factors Associated With Job Satisfaction Among Degree Nurses Working In Clinical Areas At Hospital Universiti Sains Malaysia, Kelantan
by: Kesom AIP Eh Bek ,, et al.

Learners' Priority-Satisfaction Analyses As A Diagnostic Too in Managing Open And Distance Learning (ODL) at Open University Malaysia (OUM)
by: Latifah Abdol Latif,
Published: (2004)

Satisfaction Survey : Towards A "Learner-Centered" Support Services
by: Ramli Bahroom,, et al.
Published: (2005)

Novel-novel terpilih Azizi Haji Abdullah: Kajian intertekstualiti / Nursham Abdul Aziz
by: Nursham, Abdul Aziz
Published: (2015)

E-Learning In Pilot Universities Of Modern Distance Education Project In China
by: Chang, Ying Li
Published: (2005)

A Case Study On The Implementation Of E-Learning System At Multimedia University
by: Saad Sultan, Waleed Hassan
Published: (2004)

An Assessment Of The Effectiveness Of E-learning In Students Learning Process, KDU College
by: Kiang, Tan Seok
Published: (2004)

Open Source Knowledge Development Seminar for the Education Sector.
by: Anuwar Ali,
Published: (2004)

Text of speech by YBhg Prof Tan Sri Anuwar Ali on the Launching of Tan Sri Dr Abdullah Sanusi Digital Library.
by: Anuwar Ali,
Published: (2004)

Welcoming speech by YBhg Prof Tan Sri Anuwar Ali Group Chief Executive Officer, METEOR Sdn. Bhd., for The Opening Ceremony of e-Learning Training Programme, GOTEVOT, Arab Saudi on the 17th July 2006 at Theatrette, OUM, Jalan Tun Ismail, Kuala Lumpur
by: Anuwar Ali,
Published: (2006)

Impact of Ajax Development Framework on Web 2
by: Lee, Alex Hong Sin
Published: (2007)

An empirical study of e-learning initiative in modern electronic industries
by: Annusia , Ramasamy
Published: (2005)

Integrated E-learning at Open University Malaysia
by: Anuwar Ali,, et al.
Published: (2008)

Criteria's for E-Learning Delivery Platform (ELDP) for Open and Distance Learning (ODL)
by: Kanesan Muthusamy,, et al.
Published: (2005)

Development of Interactive Learning Objects with Just In Time Tutorials Self Assessment for Open and Distance Learning Education
by: Wei , Wen Shyang, et al.
Published: (2009)

e-conomics Supplements: The Antidote to Teaching and Learning Economics through Open and Distance Learning
by: Kek , Lilian Siew Yick, et al.
Published: (2009)

ICT in Student-Supervisor Communication: A Case Study at a Public Institution of Higher Learning in Malaysia
by: Lee , Nagarajah, et al.
Published: (2009)

iRadio OUM - The Development of Educational Internet Radio to Enhance Open and Distance Learning
by: Umi Hanim Mohd Ibrahim,, et al.
Published: (2009)

The needs of lifelong learning from the perspectives from the working adults
by: Nor Syahidatun Salmi Mansor,
Published: (2008)

Open and Distance Learning: Engaging Learners through Innovation and Creativity
by: Wardah Mohamad,, et al.
Published: (2009)

Persistence and Performance: Does Prior Learning Really Matter?
by: Latifah Abdol Latif ,, et al.
Published: (2009)

A comparative study on learner's performance in the selected special undergraduate business programme of Open University Malaysia
by: Nur Azlin Omar,, et al.
Published: (2009)