| Summary: | The purpose of this study is to investigate the barriers and challenges in the
implementation of ISO 9001:2015 QMS in the Malaysian construction company.
A random sample of 100 workers in construction companies in Malaysia has been
used to identify these factors in a structured survey, resulting in a response rate of
49%. The measurement model's reliability and validity were evaluated using
exploratory and conformity factor analysis. Structural Equation Modelling (SEM)
was used to investigate the relationships between the latent constructs. The results
show that surveyed construction companies implemented ISO 9001 QMS primarily
for company performance and encountered numerous challenges during the
implementation process. Furthermore, findings highlighted the importance of
effective communication and organizational learning in enhancing company
performance in construction organizations. According to the findings, these factors
have a significant impact on companies in terms of effective communication,
organizational learning, and company performance in construction organizations,
at 95% confidence interval (p<0.05). The subjective data was based on individuals
from a variety of organizations being surveyed, and the convenience sampling
method was used due to the physical limitations from the most recent study.
Previously, different researchers in different countries led studies on the barriers
and challenges to ISO 9001 QMS implementation in particular. A few of these
studies and research have been conducted in Malaysian construction firms. This
study on the challenges to ISO 9001 QMS implementation in Malaysian
construction companies will aid in the completion of the interlocking of difficulties
encountered by organizations when implementing and retain the ISO 9001
certification. The results of this research provide Malaysian construction
companies with a theoretical and practical understanding of the factors that
challenge the company performance companies to retain ISO 9001 QMS
certification. These challenges should be overcome by construction companies to
achieve successful implementation and better performance of QMS. (Abstract by author)
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