Lean six sigma implementation for it service delivery : case study and improvement plan proposal

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Lean six sigma implementation for it service delivery : case study and improvement plan proposal

The purpose of this paper is to show the root causes, result, challenges and implementation of lean six sigma implementation in Company D, which is one of the IT service companies in Malaysia. Lean Six Sigma implemented in Company D with the purpose of finding the root causes of bad service, high...

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Bibliographic Details
Main Author:	Peh, Wendy
Format:	Thesis
Published:	2021
Subjects:	TA Engineering (General). Civil engineering (General)
Online Access:	https://library.oum.edu.my/repository/1428/

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