Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model
This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals tha...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Published: |
2022
|
| Subjects: | |
| Online Access: | https://www.igi-global.com/article/factors-influencing-behavioural-intention-to-adopt-the-qr-code-payment/281264 |
| _version_ | 1848801687425253376 |
|---|---|
| author | Suo, Wen Jing Goi, Chai Lee Goi, Mei Teh |
| author_facet | Suo, Wen Jing Goi, Chai Lee Goi, Mei Teh |
| author_sort | Suo, Wen Jing |
| building | OUM Institutional Repository |
| collection | Online Access |
| description | This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams. (Abstract by authors) |
| first_indexed | 2025-11-14T21:11:25Z |
| format | Article |
| id | oai:eprints.oum.edu.my:1421 |
| institution | Open University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T21:11:25Z |
| publishDate | 2022 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:eprints.oum.edu.my:14212022-04-04T05:25:48Z Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model Suo, Wen Jing Goi, Chai Lee Goi, Mei Teh HC Economic History and Conditions HG Finance This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams. (Abstract by authors) 2022 Article PeerReviewed https://www.igi-global.com/article/factors-influencing-behavioural-intention-to-adopt-the-qr-code-payment/281264 Suo, Wen Jing and Goi, Chai Lee and Goi, Mei Teh (2022) Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model. International Journal of Asian Business and Information Management (IJABIM), 13 (2). https://library.oum.edu.my/repository/1421/ |
| spellingShingle | HC Economic History and Conditions HG Finance Suo, Wen Jing Goi, Chai Lee Goi, Mei Teh Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title | Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title_full | Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title_fullStr | Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title_full_unstemmed | Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title_short | Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model |
| title_sort | factors influencing behavioural intention to adopt the qr-code payment: extending utaut2 model |
| topic | HC Economic History and Conditions HG Finance |
| url | https://www.igi-global.com/article/factors-influencing-behavioural-intention-to-adopt-the-qr-code-payment/281264 https://www.igi-global.com/article/factors-influencing-behavioural-intention-to-adopt-the-qr-code-payment/281264 |