Service Quality and Customer Loyalty in Malaysian
Islamic Insurance Sector
Exploring the mediating effects of Customer Satisfaction

QR Code

Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction

The purpose of this study is to explore the mediating role of customer satisfaction between service quality dimensions and customer loyalty in Malaysian Islamic insurance sector. Based on the literature, six service quality dimensions were used to develop theoretical understanding about customer...

Full description

Bibliographic Details
Main Authors:	Ariff Syah Juhari, Muhammad Awais Bhatti, Shishi Kumar Piaralal
Format:	Article
Published:	2016
Subjects:	HG Finance
Online Access:	https://library.oum.edu.my/repository/1355/

Similar Items

Factors affecting service recovery performance and customer service employees
by: Shishi Kumar Piaralal,, et al.
Published: (2016)

Knowledge Workers Job Performance: An Examination of Career Values, Perceived Organizational Support and Career Satisfaction
by: Muhammad Awais Bhatti,, et al.
Published: (2017)

Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty
by: Kasiri, Leila Agha, et al.
Published: (2017)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

Human resource management factors and service recovery performance in Malaysian life insurance industry
by: Piaralal, Niriender Kumar, et al.
Published: (2014)

A structural equation modeling of perceived justice in Malaysian telecommunication sector
by: Kumar Piaralal, Shishi, et al.
Published: (2015)

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)

Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)

The effect of customer satisfaction on customer loyalty in the motor industry
by: Lim, Ka Bian, et al.
Published: (2019)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
by: Kasiri, Leila Agha
Published: (2015)

Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks
by: Adeiza, A., et al.
Published: (2022)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)

The mediating role of customer satisfaction towards customer loyalty in the Motor Takaful industry in Malaysia
by: Bian, Lim Ka, et al.
Published: (2017)

What determines customers’ loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by: Ting, H., et al.
Published: (2020)

What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)

Understanding the mediating effect of cognitive and emotional satisfaction on customer loyalty
by: Wan Omar, Maznah, et al.
Published: (2011)

The impact of service quality on customer satisfaction and customer loyalty: an empirical study on Islamic banks in Bahrain
by: Ahmed, Saad Mateen, et al.
Published: (2016)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
by: Hashim, Haslinda, et al.
Published: (2023)

Customer loyalty: an exploration of the relationship between service quality and customer intent to return / Ainiwati Bakeri
by: Bakeri, Ainiwati
Published: (2009)

Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction
by: Ng, Shu Lin, et al.
Published: (2016)

An empirical study of emotional labor on customer loyalty intentions with mediating role of perceived service quality in banking sector
by: Muhammad Kashif, ., et al.
Published: (2022)

Determinants of customer satisfaction in takaful (Islamic Insurance) services in Malaysia
by: Zaida Farhana Mohd Shaladdin,, et al.
Published: (2018)

Determinants of customer satisfaction in conventional insurance services: The case of Malaysia
by: Lai, Mei Hsien, et al.
Published: (2014)

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2019)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)

Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Does Satisfaction Mediate the Relationship Between Relationship Equity and Customer Loyalty?
by: Rabbanee, Fazlul, et al.
Published: (2012)

Exploring the impact of relationship marketing upon customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry
by: Mahmud, Amir, et al.
Published: (2013)

Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model
by: Fadi Abdelmuniem, Abdelfattah, et al.
Published: (2016)

The Influence of Customer Relationship Management on Customer Retention in the Insurance Sector, Malaysia
by: Xing, Liew, et al.
Published: (2019)

The effect of value innovation in the superior performance and sustainable growth of telecommunications sector : Mediation effect of customer satisfaction and loyalty
by: Hajar, Mohammed A., et al.
Published: (2022)

TQM and customer satisfaction in Malaysia’s service sector
by: Sit, Wen Yi, et al.
Published: (2009)

The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
by: Tarofder, Arun Kumar, et al.
Published: (2016)

The Effects of Service Quality Dimensions on Customer Loyalty
by: Lee, Zhao Li
Published: (2010)