Factors affecting service recovery performance and customer service employees

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Factors affecting service recovery performance and customer service employees

Purpose Service recovery is very important to the insurance industry; it helps to maintain clients, it is a crucial competitive advantage for business survival and it adds value for the organization’s continued future. The purpose of this paper is to investigate the factors influencing service recov...

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Bibliographic Details
Main Authors:	Shishi Kumar Piaralal, Muhammad Awais Bhatti, Niriender Kumar Piaralal, Ariff Syah Juhari,
Format:	Article
Published:	Emerald Publishing Limited 2016
Subjects:	HD Industries. Land use. Labor
Online Access:	https://library.oum.edu.my/repository/1257/

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