Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia

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Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia

Researchers and practitioners in higher education often pay less attention to service recovery compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the outcomes of service recovery satisfaction are often g...

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Bibliographic Details
Main Authors:	Mohd Rushidi Mohd Amin, Shishi Kumar Piaralal
Format:	Article
Published:	2020
Subjects:	LC5800 Distance education
Online Access:	https://library.oum.edu.my/repository/1254/

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