Antecedents and Outcomes of Service Recovery Satisfaction: a Study Among Open University Malaysia Students in Klang Valley, Malaysia

QR Code

Antecedents and Outcomes of Service Recovery Satisfaction: a Study Among Open University Malaysia Students in Klang Valley, Malaysia

Researchers and practitioners often pay less attention to service recovery research compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the antecedents and outcomes of service recovery satisfaction are...

Full description

Bibliographic Details
Main Author:	Mohd Rushidi Mohd Amin
Format:	Thesis
Published:	2019
Subjects:	L Education (General) LC Special aspects of education
Online Access:	https://library.oum.edu.my/repository/1209/

Similar Items

Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia
by: Mohd Rushidi Mohd Amin,, et al.
Published: (2020)

Service Recovery Satisfaction in Open and Distance Learning (ODL) in Malaysia: Antecedents and Outcomes
by: Mohd Rushidi bin Mohd Amin,, et al.
Published: (2018)

An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia
by: Mohd Rushidi Mohd Amin,, et al.
Published: (2020)

A study of preschool teachers' intrinsic and extrinsie job satisfaction and their turnover intention in Klang Valley
by: Tan, Pei En
Published: (2024)

The experience if learners with disabilities engagement in lifelong learning : a case study in Open University Malaysia
by: Wong , Huey Siew
Published: (2014)

Perceptions of in-service teachers on OUM as an open and distance learning provider
by: Widad Othman,, et al.
Published: (2013)

Newest faculty of Unimas Open
by: The People's, Mirror
Published: (1996)

Antecedents And Outcome Of UAE Citizen Satisfaction Of Egovernment Services
by: Almandoos, Alblooshi Tareq Abbas Ali
Published: (2022)

The Expansion of Open University Of Malaysia Through International Collaboration
by: Hazalina Hashim,
Published: (2017)

Antecedents of Student Loyalty in Open and Distance Learning Institutions: An Empirical Analysis
by: Yon Rosli,, et al.
Published: (2020)

Lifelong education & RPL: a tale of two Open Universities
by: Lilian Kek Siew Yick,
Published: (2016)

Learning Community for Postgraduate Learners in the Final Year Project Course of Open University Malaysia
by: Hazalina Hashim,
Published: (2018)

The Impact Of "Learning Skills For Open And Distance Learners" Course On Learner Attitudes Towards E-Learning
by: Ramli Bahroom,, et al.
Published: (2006)

Continual Quality Improvement of Online Course Delivery Using Perceived Course Learning Outcomes
by: Thirumeni Subramaniam,, et al.
Published: (2019)

Liberalisation of services sector to offer opportunities
by: The Borneo, Post
Published: (2012)

The effectiveness of fluency building technique in teaching phonic and vocabulary to improve reading outcome in slow learner children
by: Violetta, Hasan Noor, et al.
Published: (2022)

Distance learning developments in Malaysia
by: Abdullah Sanusi Ahmad,, et al.
Published: (2002)

INFOTECH Malaysia 1996 at Unimas
by: The People's Mirror
Published: (1996)

Traditional Islamic education in Asia and Africa: a comparative study of Malaysia’s Pondok, Indonesia’s Pesantren and Nigeria’s traditional madrasah
by: Hashim, Rosnani, et al.
Published: (2011)

1Malaysia: pendidikan asas transformasi negara sejahtera
by: Baba, Sidek
Published: (2010)

Islamic religious curriculum in Muslim countries: the experiences of Indonesia and Malaysia
by: Hashim, Che Noraini, et al.
Published: (2014)

Pemilihan jawatankuasa pembangunan pelajar kolej kediaman menggunakan pendekatan proses hirarki analitik kabur: kajian kes di Universiti Utara Malaysia
by: Mohd. Harif, Mohd. Amy Azhar, et al.
Published: (2006)

The Muslim world and the west: the role of educational institutions in building bridges in the context of Malaysia
by: Hashim, Che Noraini, et al.
Published: (2014)

Knowledge of learning disabilities among pre-service and in-service trainee teachers in Malaysia
by: Saad, Supiah, et al.
Published: (2014)

The influence of teaching role characteristics on job satisfaction: A study on instructors in Malaysia higher learning institutions
by: Juhdi, Nurita, et al.
Published: (2008)

The self-assessment of hospitality employment skills among vocational students in Malaysia / Nor Aziah Ahmad
by: Nor Aziah , Ahmad
Published: (2018)

E-Learning Readiness Amongst Secondary School Teachers: A Case Study In Malacca, Malaysia
by: Goh, Pey Yun
Published: (2008)

Effective E-Learning approaches to teaching and learning of Islamic history and civilization in Malaysia and the Muslim World
by: Salleh, Mohamad Johdi
Published: (2011)

Pilot study to develop a problem based learning environment for open distance learners
by: Aminuddin Seth,, et al.
Published: (2014)

Hubungan faktor individu dan faktor persekitaran terhadap kemahiran teknikal di Institusi German Malaysia
by: Md Roslan, Aira Shazwani
Published: (2019)

Point of Selection of Working Adult to Further Their Study in Higher Education Institutions: Evidence from Pahang State of Malaysia
by: Noor Elisurianie, Salehudin, et al.
Published: (2016)

Prioritizing Services And Facilities In A Higher Education Institution: Importance-Satisfaction Quadrant And Gap Analyses
by: Latifah Abdol Latif,, et al.
Published: (2015)

Academic libraries in massive open online courses (MOOCs): the challenges
by: Shahril Effendi Ibrahim,
Published: (2014)

The virtual chemistry lab (VC-L): virtual reality as a learning tool for Malaysia's secondary school
by: Romli, R., et al.
Published: (2003)

Faktor-faktor Masalah Akademik Pelajar Bumiputera Dengan Pelajar Bukan Bumiputera Di Institusi Pengajian Tinggi Awam : Kajian Kes Di Universiti Utara Malaysia
by: Mohd. Idris, Omar
Published: (2001)

Open University Malaysia : never too late to learn
by: Gomes, Majella
Published: (2007)

Using NICENET in language classrooms at the Universiti Utara Malaysia, Malaysia
by: Mohamed, A. Halim, et al.
Published: (2005)

The role of reflective learning, service-learning and social impact in the sustainability of Malaysian universities
by: Vinitha, Padmanabhan Guptan
Published: (2015)

The positioning of Malaysia as an ASEAN leading centre of educational attraction
by: Bidin, Hj Yeop Hussin
Published: (2004)

Malaysia needs extra 12,000 data scientist
by: New Sarawak, Tribune
Published: (2015)