An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia

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An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia

This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-se...

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Bibliographic Details
Main Authors:	Mohd Rushidi Mohd Amin, Shishi Kumar Piaralal, Yon Rosli, Baderisang
Format:	Article
Published:	Athabasca University Press 2020
Subjects:	LC5201 Education extension. Adult education. Continuing education LC5800 Distance education LG Individual institutions (Asia. Africa)
Online Access:	http://www.irrodl.org/index.php/irrodl

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