Achieving service excellence through mystery shopping

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Achieving service excellence through mystery shopping

To stay at the forefront of the education industry, OUM stays motivated and strong with a refreshed and revived #DareToDream motto. Over the past few years, we have realised our goal and made it happened through various reengineering developments either structurally, technologically or physically...

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Bibliographic Details
Main Authors:	Norlia Goolamally, Hii, Yah Mee, Muzliati Ahmad Murad
Format:	Conference or Workshop Item
Published:	2019
Subjects:	LC5201 Education extension. Adult education. Continuing education
Online Access:	https://library.oum.edu.my/repository/1177/

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