| Summary: | Background - Much research indicates that turnover results in demotivated employees, lowering productivity and organisational reputation. Besides, the IT labour force shortage and turnover are becoming emergent challenges and causing negatively to individuals and organisations’ operation in Vietnam.
Purpose – The study focuses on examining the relationship between two main variables of job demands (e.g. workload, skills variety, task identity, task significance) and job resources (e.g. pay satisfaction, supervisory satisfaction, social support, growth opportunities, autonomy) with turnover intention of IT employees in Vietnam, via the mediation of burnout and job satisfaction.
Methodology - The research is involved 174 IT employees in Vietnam and used quantitative method with non-probability snowball sampling as the process of data collection. Then, SPSS version 26 with correlation and regression analysis were used to test hypotheses.
Significance – This research provides evidence that workload has significant positive relationship with turnover intention via the mediation of burnout, and pay satisfaction is the most influential factor impacting on IT employee’s leaving intention. Such a study is important in order to propose recommendations for managers in having appropriate retention strategy by providing fair rewards within organisations. By comparing with developed-countries based-findings, the study identifies knowledge gaps for potential research to focus on job characteristics to reduce employees’ turnover rate in the future.
Key words - turnover, turnover intention, job demands, job resources, burnout, job satisfaction, IT employees.
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