Consideration of the relevance of standard quality techniques in Mass Customisation
The business philosophy of Mass Customisation (MC) implies rapid response to customer requests, high efficiency and limited cost overheads of customisation. Furthermore, it also implies the quality benefits of the mass production paradigm are guaranteed. However, traditional quality science in manu...
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| Format: | Article |
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Inderscience
2007
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| Online Access: | https://eprints.nottingham.ac.uk/527/ |
| _version_ | 1848790424852889600 |
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| author | Brabazon, Philip G. MacCarthy, Bart L. |
| author_facet | Brabazon, Philip G. MacCarthy, Bart L. |
| author_sort | Brabazon, Philip G. |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The business philosophy of Mass Customisation (MC) implies rapid response to customer requests, high efficiency and limited cost overheads of customisation. Furthermore, it also implies the quality benefits of the mass production paradigm are guaranteed. However, traditional quality science in manufacturing is premised on volume production of uniform products rather than of differentiated products associated with MC. This creates quality challenges and raises questions over the suitability of standard quality engineering techniques. From an analysis of relevant MC and quality literature it is argued the aims of MC are aligned with contemporary thinking on quality and that quality concepts provide insights into MC. Quality issues are considered along three dimensions - product development, order fulfilment and customer interaction. The applicability and effectiveness of conventional quality engineering techniques are discussed and a framework is presented which identifies key issues with respect to quality for a spectrum of MC strategies. |
| first_indexed | 2025-11-14T18:12:24Z |
| format | Article |
| id | nottingham-527 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:12:24Z |
| publishDate | 2007 |
| publisher | Inderscience |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-5272020-05-04T20:28:40Z https://eprints.nottingham.ac.uk/527/ Consideration of the relevance of standard quality techniques in Mass Customisation Brabazon, Philip G. MacCarthy, Bart L. The business philosophy of Mass Customisation (MC) implies rapid response to customer requests, high efficiency and limited cost overheads of customisation. Furthermore, it also implies the quality benefits of the mass production paradigm are guaranteed. However, traditional quality science in manufacturing is premised on volume production of uniform products rather than of differentiated products associated with MC. This creates quality challenges and raises questions over the suitability of standard quality engineering techniques. From an analysis of relevant MC and quality literature it is argued the aims of MC are aligned with contemporary thinking on quality and that quality concepts provide insights into MC. Quality issues are considered along three dimensions - product development, order fulfilment and customer interaction. The applicability and effectiveness of conventional quality engineering techniques are discussed and a framework is presented which identifies key issues with respect to quality for a spectrum of MC strategies. Inderscience 2007 Article PeerReviewed Brabazon, Philip G. and MacCarthy, Bart L. (2007) Consideration of the relevance of standard quality techniques in Mass Customisation. International Journal of Mass Customisation, 2 (1/2). pp. 76-94. Mass Customisation quality quality engineering |
| spellingShingle | Mass Customisation quality quality engineering Brabazon, Philip G. MacCarthy, Bart L. Consideration of the relevance of standard quality techniques in Mass Customisation |
| title | Consideration of the relevance of standard quality techniques in Mass Customisation |
| title_full | Consideration of the relevance of standard quality techniques in Mass Customisation |
| title_fullStr | Consideration of the relevance of standard quality techniques in Mass Customisation |
| title_full_unstemmed | Consideration of the relevance of standard quality techniques in Mass Customisation |
| title_short | Consideration of the relevance of standard quality techniques in Mass Customisation |
| title_sort | consideration of the relevance of standard quality techniques in mass customisation |
| topic | Mass Customisation quality quality engineering |
| url | https://eprints.nottingham.ac.uk/527/ |