The effects of online reviews on service expectations: do cultural value orientations matter?

QR Code

The effects of online reviews on service expectations: do cultural value orientations matter?

This study aims to explore the moderating influence of cultural value orientations of consumers on their use of positive and negative electronic word of mouth eWOM (PWOM and NWOM) to develop service expectations. It uses two experimental studies. Study 1 involves analysis of the manipulated effects...

Full description

Bibliographic Details
Main Authors:	Nath, Prithwiraj, Devlin, James, Reid, Veronica
Format:	Article
Published:	Elsevier 2018
Subjects:	Culture ; eWOM ; Service expectations ; Valence
Online Access:	https://eprints.nottingham.ac.uk/52463/

Similar Items

Motivations of electronic word-of-mouth (eWOM) sharing in the automotive customer’s journey with an analysis of consumer sentiment in Singapore
by: Guo, Zhiwei
Published: (2020)

Electronic Word Of Mouth (eWOM) On Social Networking Sites and Its Effect on Brand Reputation Management
by: Tibrewala, Aditya
Published: (2011)

Exploring electronic Word-of-Mouth (eWOM) for healthcare services in Singapore
by: Lee, Lay Lay
Published: (2020)

An exploration of the relationship between eWOM on Chinese social media, customer trust, and value co-creation
by: Shen, Yaqiong
Published: (2017)

A study of the influence of individual-level cultural value orientation on the formation of service quality expectations
by: Reid, Veronica
Published: (2011)

Expectation formation in case of newer hotels
by: Nath, Prithwiraj, et al.
Published: (2016)

Measuring unconditional stimulus expectancy during evaluative conditioning strengthens explicit conditional stimulus valence
by: Luck, Camilla, et al.
Published: (2020)

New insights into emotion valence and loyalty intentions in relational exchanges
by: McKechnie, Sally, et al.
Published: (2018)

Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective
by: Chen, Tong, et al.
Published: (2018)

Discrepancies of positive and negative consumption expectations in high risk drinking experiences
by: Baird, Michael, et al.
Published: (2011)

An Extended Model of Disconfirmation: Expectancies Relating to High Risk Drinking Experiences
by: Baird, Michael, et al.
Published: (2005)

An Investigation into what factors influence the expectation of life made by life insurance companies.
by: Anand, Aniel
Published: (2006)

The childbirth expectations of a self-selected cohort of Western Australian women
by: Fenwick, Jennifer, et al.
Published: (2005)

Managing customer expectations in information system projects
by: Baccarini, David, et al.
Published: (2004)

Rational Expectations and Survey Data
by: Eng, Yoke Kee
Published: (2002)

Effects of new-to-market E-store features on first time browsers
by: McKechnie, Sally, et al.
Published: (2016)

The influence of childbirth expectations on Western Australian women's perceptions of their birth experience.
by: Hauck, Yvonne, et al.
Published: (2007)

Credibility of online reviews and initial trust: The roles of reviewer's identity and review valence
by: Kusumasondjaja, Sony, et al.
Published: (2012)

Visual complexity and affect: ratings reflect more than meets the eye
by: Madan, Christopher R., et al.
Published: (2018)

The performance of expectation maximization (EM) algorithm in Gaussian Mixed Models (GMM)
by: Mohd Yusoff, Mohd Izhan, et al.
Published: (2009)

Predicting online product sales via online reviews, sentiments, and promotion strategies
by: Chong, Alain Yee Loong, et al.
Published: (2016)

An empirical analysis of Value at Risk and Expected Shortfall in CDS and Equity markets
by: Chen, Hsiao-Ling
Published: (2016)

Relationship between expectation management and client retention in online cognitive behavioural therapy
by: Ekberg, Stuart, et al.
Published: (2015)

The relationship between English and European Community administrative law: the principles of legitimate expectations and proportionality
by: Thomas, Robert
Published: (1998)

Avian flu: the creation of expectations in the interplay between science and the media
by: Nerlich, Brigitte, et al.
Published: (2007)

Positive emotion enhances association-memory
by: Madan, Christopher R., et al.
Published: (2018)

Using multi-valued decision diagram to solve the expected hop count problem
by: Herrmann, Johannes u, et al.
Published: (2009)

Travelers’ responses to online information on consumer-generated media for travel-related services
by: Kusumasondjaja, Sony
Published: (2012)

Drivers of changing supply chain capability expectations in the online retail sector: the role of sales transactions.
by: Alexander, Paul
Published: (2010)

Loss Function Assumptions in Rational Expectations Tests on Financial Analysts Earnings Forecasts
by: Nahar, Abhay Kumar
Published: (2008)

Spatiotemporal neural characterization of prediction error valence and surprise during reward learning in humans
by: Fouragnan, Elsa, et al.
Published: (2017)

Reputation relationship and its inner relationships for service oriented environments
by: Hussain, Farookh, et al.
Published: (2006)

Trustworthiness Measure for e-Service
by: Chang, Elizabeth, et al.
Published: (2005)

The value of online seller reputation: evidence from a price comparison site
by: Thompson, Stephen, et al.
Published: (2015)

Graduates' vocational skills for the management accountancy profession: exploring the accounting education expectation-performance gap
by: Howcroft, Douglas
Published: (2017)

The expectation-performance gaps on entry-level graduates’ vocational skills: A study in Wuhan, China
by: ZHANG, JING
Published: (2018)

Employer expectations for business graduate communication and thinking: an investigation conducted in Singapore and Perth.
by: Forde, Patrick J.
Published: (2000)

The impact of community expectations on corporate community involvement disclosures in the UK
by: Yekini, Kemi C., et al.
Published: (2017)

Do you keep your promise because you want to keep it, or you just want to do what you have promised?
by: Li, Jingwei
Published: (2024)

A study on probability of distribution loads based on expectation maximization algorithm
by: Ganjavi, Amin, et al.
Published: (2017)