APA (7th ed.) Citation

Balaji, M., Khong, K. W., & Chong, A. Y. L. (2016). Determinants of negative word-of-mouth communication using social networking sites. Elsevier.

Chicago Style (17th ed.) Citation

Balaji, M.S, Kok Wei Khong, and Alain Yee Loong Chong. Determinants of Negative Word-of-mouth Communication Using Social Networking Sites. Elsevier, 2016.

MLA (9th ed.) Citation

Balaji, M.S, et al. Determinants of Negative Word-of-mouth Communication Using Social Networking Sites. Elsevier, 2016.