APA (7th ed.) Citation

Harrington, L. (2018). "Helping you to pay us": Rapport management in debt collection call centre encounters. De Gruyter.

Chicago Style (17th ed.) Citation

Harrington, Leigh. "Helping You to Pay Us": Rapport Management in Debt Collection Call Centre Encounters. De Gruyter, 2018.

MLA (9th ed.) Citation

Harrington, Leigh. "Helping You to Pay Us": Rapport Management in Debt Collection Call Centre Encounters. De Gruyter, 2018.

Warning: These citations may not always be 100% accurate.