Voice interfaces in everyday life
Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains unde...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
ACM
2018
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/49153/ |
| _version_ | 1848797934106181632 |
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| author | Porcheron, Martin Fischer, Joel E. Reeves, Stuart Sharples, Sarah |
| author_facet | Porcheron, Martin Fischer, Joel E. Reeves, Stuart Sharples, Sarah |
| author_sort | Porcheron, Martin |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants’ homes—informed by ethnomethodology and conversation analysis—our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing ‘conversational’ interfaces. |
| first_indexed | 2025-11-14T20:11:45Z |
| format | Conference or Workshop Item |
| id | nottingham-49153 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T20:11:45Z |
| publishDate | 2018 |
| publisher | ACM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-491532020-05-08T12:00:33Z https://eprints.nottingham.ac.uk/49153/ Voice interfaces in everyday life Porcheron, Martin Fischer, Joel E. Reeves, Stuart Sharples, Sarah Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants’ homes—informed by ethnomethodology and conversation analysis—our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing ‘conversational’ interfaces. ACM 2018-04-21 Conference or Workshop Item PeerReviewed application/pdf en https://eprints.nottingham.ac.uk/49153/1/Voice%20Interfaces%20in%20Everyday%20Life.pdf Porcheron, Martin, Fischer, Joel E., Reeves, Stuart and Sharples, Sarah (2018) Voice interfaces in everyday life. In: ACM CHI Conference on Human Factors in Computing Systems (CHI 2018), 21-26 Apr 2018, Montreal, Canada. Amazon Echo; conversational agent; conversational user interface; conversation analysis; intelligent personal assistants; ethnomethodology; collocated interaction https://dl.acm.org/citation.cfm?doid=3173574.3174214 10.1145/3173574.3174214 10.1145/3173574.3174214 10.1145/3173574.3174214 |
| spellingShingle | Amazon Echo; conversational agent; conversational user interface; conversation analysis; intelligent personal assistants; ethnomethodology; collocated interaction Porcheron, Martin Fischer, Joel E. Reeves, Stuart Sharples, Sarah Voice interfaces in everyday life |
| title | Voice interfaces in everyday life |
| title_full | Voice interfaces in everyday life |
| title_fullStr | Voice interfaces in everyday life |
| title_full_unstemmed | Voice interfaces in everyday life |
| title_short | Voice interfaces in everyday life |
| title_sort | voice interfaces in everyday life |
| topic | Amazon Echo; conversational agent; conversational user interface; conversation analysis; intelligent personal assistants; ethnomethodology; collocated interaction |
| url | https://eprints.nottingham.ac.uk/49153/ https://eprints.nottingham.ac.uk/49153/ https://eprints.nottingham.ac.uk/49153/ |