Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective

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Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective

In this study we focus on how e-retailers who deal with innovative products in the era of the Internet of Things (IoT) select product delivery service providers to ensure timely and efficient delivery to customers. Based on the asset–process–performance framework, we propose a triadic model that inc...

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Bibliographic Details
Main Authors:	YU, Jie, Subramanian, Nachiappan, Ning, Kun, Edwards, David
Format:	Article
Published:	Elsevier 2015
Subjects:	Product delivery service provider; E-commerce; Customer satisfaction; Triads
Online Access:	https://eprints.nottingham.ac.uk/48902/

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