Understanding social innovation in services industries
This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of socia...
| Main Authors: | , , , |
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| Format: | Article |
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Taylor & Francis
2018
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| Online Access: | https://eprints.nottingham.ac.uk/47376/ |
| _version_ | 1848797530586873856 |
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| author | Gallouj, Faiz Rubalcaba, Luis Toivonen, Marja Windrum, Paul |
| author_facet | Gallouj, Faiz Rubalcaba, Luis Toivonen, Marja Windrum, Paul |
| author_sort | Gallouj, Faiz |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement, and public policy. |
| first_indexed | 2025-11-14T20:05:21Z |
| format | Article |
| id | nottingham-47376 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T20:05:21Z |
| publishDate | 2018 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-473762020-05-04T19:43:54Z https://eprints.nottingham.ac.uk/47376/ Understanding social innovation in services industries Gallouj, Faiz Rubalcaba, Luis Toivonen, Marja Windrum, Paul This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement, and public policy. Taylor & Francis 2018-06-30 Article PeerReviewed Gallouj, Faiz, Rubalcaba, Luis, Toivonen, Marja and Windrum, Paul (2018) Understanding social innovation in services industries. Industry and Innovation, 25 (6). pp. 551-569. ISSN 1366-2716 Services innovation social innovation multi-agent framework http://www.tandfonline.com/doi/full/10.1080/13662716.2017.1419124 doi:10.1080/13662716.2017.1419124 doi:10.1080/13662716.2017.1419124 |
| spellingShingle | Services innovation social innovation multi-agent framework Gallouj, Faiz Rubalcaba, Luis Toivonen, Marja Windrum, Paul Understanding social innovation in services industries |
| title | Understanding social innovation in services industries |
| title_full | Understanding social innovation in services industries |
| title_fullStr | Understanding social innovation in services industries |
| title_full_unstemmed | Understanding social innovation in services industries |
| title_short | Understanding social innovation in services industries |
| title_sort | understanding social innovation in services industries |
| topic | Services innovation social innovation multi-agent framework |
| url | https://eprints.nottingham.ac.uk/47376/ https://eprints.nottingham.ac.uk/47376/ https://eprints.nottingham.ac.uk/47376/ |