APA (7th ed.) Citation

Chen, T., Ma, K., Bian, X., Zheng, C., & Devlin, J. (2018). Is high recovery more effective than expected recovery in addressing service failure?: A moral judgment perspective. Elsevier.

Chicago Style (17th ed.) Citation

Chen, Tong, Ke Ma, Xuemei Bian, Chundong Zheng, and James Devlin. Is High Recovery More Effective than Expected Recovery in Addressing Service Failure?: A Moral Judgment Perspective. Elsevier, 2018.

MLA (9th ed.) Citation

Chen, Tong, et al. Is High Recovery More Effective than Expected Recovery in Addressing Service Failure?: A Moral Judgment Perspective. Elsevier, 2018.