INVESTIGATING THE APPLICATION OF SERVICE MODULARISATION IN AN INDUSTRY: - “A CASE STUDY OF A MOBILE OPERATOR IN SIERRA LEONE (AIRTEL) AND A MONEY TRANSFER SERVICE IN THE UNITED KINGDOM (WESTERN UNION)”

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INVESTIGATING THE APPLICATION OF SERVICE MODULARISATION IN AN INDUSTRY: - “A CASE STUDY OF A MOBILE OPERATOR IN SIERRA LEONE (AIRTEL) AND A MONEY TRANSFER SERVICE IN THE UNITED KINGDOM (WESTERN UNION)”

Abstract There is an increasing trend in the need for services, and organisations are now moving towards modularisation of their services for efficiency, competitive advantage and to satisfy their customers. Modularisation activities focuses on standardisation, customisation and the reduction of co...

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Bibliographic Details
Main Author:	Thompson, Jonathan C. E. O
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2017
Online Access:	https://eprints.nottingham.ac.uk/46099/

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