A bricolage perspective on service innovation
Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from study...
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| Format: | Article |
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Elsevier
2017
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| Online Access: | https://eprints.nottingham.ac.uk/43858/ |
| _version_ | 1848796783525756928 |
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| author | Witell, Lars Gebauer, Heiko Jaakkola, Elina Hammedi, Wafa Patricio, Lia Perks, Helen |
| author_facet | Witell, Lars Gebauer, Heiko Jaakkola, Elina Hammedi, Wafa Patricio, Lia Perks, Helen |
| author_sort | Witell, Lars |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from studying large firms with a relatively stable resource base. However, this neglect situations in which organizations face severe resource constraints. This paper argues that under such constraints, a formalized new service development process could be counter-productive and a bricolage perspective might better explain service innovation in resource-constrained environments. In this conceptual paper, we propose that four critical bricolage capabilities (addressing resource scarcity actively, making do with what is available, improvising when recombining resources, and networking with external partners) influence service innovation outcomes. Empirical illustrations from five organizations substantiate our conceptual development. Our discussion leads to a framework and four testable propositions that can guide further service research. |
| first_indexed | 2025-11-14T19:53:28Z |
| format | Article |
| id | nottingham-43858 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T19:53:28Z |
| publishDate | 2017 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-438582020-05-04T18:40:35Z https://eprints.nottingham.ac.uk/43858/ A bricolage perspective on service innovation Witell, Lars Gebauer, Heiko Jaakkola, Elina Hammedi, Wafa Patricio, Lia Perks, Helen Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from studying large firms with a relatively stable resource base. However, this neglect situations in which organizations face severe resource constraints. This paper argues that under such constraints, a formalized new service development process could be counter-productive and a bricolage perspective might better explain service innovation in resource-constrained environments. In this conceptual paper, we propose that four critical bricolage capabilities (addressing resource scarcity actively, making do with what is available, improvising when recombining resources, and networking with external partners) influence service innovation outcomes. Empirical illustrations from five organizations substantiate our conceptual development. Our discussion leads to a framework and four testable propositions that can guide further service research. Elsevier 2017-04-01 Article PeerReviewed Witell, Lars, Gebauer, Heiko, Jaakkola, Elina, Hammedi, Wafa, Patricio, Lia and Perks, Helen (2017) A bricolage perspective on service innovation. Journal of Business Research, 79 . pp. 290-298. ISSN 0148-2963 Service innovation; Bricolage; Entrepreneurship; Resource-constrained environments; Social innovation; Capabilities https://doi.org/10.1016/j.jbusres.2017.03.021 doi:10.1016/j.jbusres.2017.03.021 doi:10.1016/j.jbusres.2017.03.021 |
| spellingShingle | Service innovation; Bricolage; Entrepreneurship; Resource-constrained environments; Social innovation; Capabilities Witell, Lars Gebauer, Heiko Jaakkola, Elina Hammedi, Wafa Patricio, Lia Perks, Helen A bricolage perspective on service innovation |
| title | A bricolage perspective on service innovation |
| title_full | A bricolage perspective on service innovation |
| title_fullStr | A bricolage perspective on service innovation |
| title_full_unstemmed | A bricolage perspective on service innovation |
| title_short | A bricolage perspective on service innovation |
| title_sort | bricolage perspective on service innovation |
| topic | Service innovation; Bricolage; Entrepreneurship; Resource-constrained environments; Social innovation; Capabilities |
| url | https://eprints.nottingham.ac.uk/43858/ https://eprints.nottingham.ac.uk/43858/ https://eprints.nottingham.ac.uk/43858/ |