Passenger-centric factors influencing the experience of aircraft comfort
Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the...
| Main Authors: | , |
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| Format: | Article |
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Taylor & Francis
2018
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| Online Access: | https://eprints.nottingham.ac.uk/41605/ |
| _version_ | 1848796313302335488 |
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| author | Patel, Harshada D'Cruz, Mirabelle |
| author_facet | Patel, Harshada D'Cruz, Mirabelle |
| author_sort | Patel, Harshada |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the factors which influence in-flight comfort. While many studies have considered the design and services of aircrafts and airlines, this review focuses on the passenger and the internal and external factors which can affect their comfort. We present a descriptive model of comfort that comprises factors such as individual characteristics, personal travel context and interaction with others. This model could be used to develop an improved aircraft passenger experience. |
| first_indexed | 2025-11-14T19:46:00Z |
| format | Article |
| id | nottingham-41605 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T19:46:00Z |
| publishDate | 2018 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-416052020-05-04T19:53:35Z https://eprints.nottingham.ac.uk/41605/ Passenger-centric factors influencing the experience of aircraft comfort Patel, Harshada D'Cruz, Mirabelle Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the factors which influence in-flight comfort. While many studies have considered the design and services of aircrafts and airlines, this review focuses on the passenger and the internal and external factors which can affect their comfort. We present a descriptive model of comfort that comprises factors such as individual characteristics, personal travel context and interaction with others. This model could be used to develop an improved aircraft passenger experience. Taylor & Francis 2018 Article PeerReviewed Patel, Harshada and D'Cruz, Mirabelle (2018) Passenger-centric factors influencing the experience of aircraft comfort. Transport Reviews, 38 (2). pp. 252-269. ISSN 1464-5327 Aviation passenger comfort aircraft passenger comfort model air transport comfort http://www.tandfonline.com/doi/full/10.1080/01441647.2017.1307877 doi:10.1080/01441647.2017.1307877 doi:10.1080/01441647.2017.1307877 |
| spellingShingle | Aviation passenger comfort aircraft passenger comfort model air transport comfort Patel, Harshada D'Cruz, Mirabelle Passenger-centric factors influencing the experience of aircraft comfort |
| title | Passenger-centric factors influencing the experience of aircraft comfort |
| title_full | Passenger-centric factors influencing the experience of aircraft comfort |
| title_fullStr | Passenger-centric factors influencing the experience of aircraft comfort |
| title_full_unstemmed | Passenger-centric factors influencing the experience of aircraft comfort |
| title_short | Passenger-centric factors influencing the experience of aircraft comfort |
| title_sort | passenger-centric factors influencing the experience of aircraft comfort |
| topic | Aviation passenger comfort aircraft passenger comfort model air transport comfort |
| url | https://eprints.nottingham.ac.uk/41605/ https://eprints.nottingham.ac.uk/41605/ https://eprints.nottingham.ac.uk/41605/ |