An integrated analysis of the relationship between productivity, quality, customer satisfaction, and financial performance in the US airline industry: the application of the resource based view and stakeholder theory

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An integrated analysis of the relationship between productivity, quality, customer satisfaction, and financial performance in the US airline industry: the application of the resource based view and stakeholder theory

The relationship between nonfinancial and financial performance measures has been extensively investigated (Banker and Mashruwala, 2007; Banker et al., 2000; Ittner and Larcker, 1998a; Sun and Kim, 2013). However, prior studies have tended to focus their investigation on the relationship between one...

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Bibliographic Details
Main Author:	Gebremariam, Belaynesh Teklay
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2016
Online Access:	https://eprints.nottingham.ac.uk/37278/

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