Measuring Service Quality in the Hotel Business: A Study in a Business Hotel in Saudi Arabia
The aim of this study is to identify the processes and objectives of measuring service quality in the hotel business in Saudi Arabia. The survey based approach was utilized in data collection from a selected 101 institutions operating in the Saudi Hospitality industry. The instrument was mailed to t...
| Main Author: | |
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2016
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| Online Access: | https://eprints.nottingham.ac.uk/36710/ |
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