Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network

Alarm management is a key component of the successful operation of a prognostic or health-monitoring technology. Although alarms can alert the operator to critical information, false alarms and alarm flooding can cause major difficulties for successfully diagnosing and acting upon infrastructure fau...

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Main Authors: Dadashi, Nastaran, Wilson, John R., Golightly, David, Sharples, Sarah
Format: Article
Published: Sage 2016
Subjects:
Online Access:https://eprints.nottingham.ac.uk/33983/
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author Dadashi, Nastaran
Wilson, John R.
Golightly, David
Sharples, Sarah
author_facet Dadashi, Nastaran
Wilson, John R.
Golightly, David
Sharples, Sarah
author_sort Dadashi, Nastaran
building Nottingham Research Data Repository
collection Online Access
description Alarm management is a key component of the successful operation of a prognostic or health-monitoring technology. Although alarms can alert the operator to critical information, false alarms and alarm flooding can cause major difficulties for successfully diagnosing and acting upon infrastructure faults. Human factors approaches seek to design more-effective alarm systems through a deep understanding of the contextual factors that influence alarm response, including strategies and heuristics used by operators. This paper presents an extensive analysis of alarm-handling activity in the setting of an Electrical Control Room on the rail network. The analysis is based on contextual observation, and the application of a time-stamped observation checklist. Functions, performance requirements, and general operating conditions that influence alarm handling are presented, delineating the typical operational constraints that need to be considered in the design and deployment of asset-based alarm systems. The analysis of specific alarm-handling incidents reveals the use of specific strategies that may bias operator performance. Implications for the design of health-monitoring systems are discussed.
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spelling nottingham-339832020-05-04T20:01:55Z https://eprints.nottingham.ac.uk/33983/ Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network Dadashi, Nastaran Wilson, John R. Golightly, David Sharples, Sarah Alarm management is a key component of the successful operation of a prognostic or health-monitoring technology. Although alarms can alert the operator to critical information, false alarms and alarm flooding can cause major difficulties for successfully diagnosing and acting upon infrastructure faults. Human factors approaches seek to design more-effective alarm systems through a deep understanding of the contextual factors that influence alarm response, including strategies and heuristics used by operators. This paper presents an extensive analysis of alarm-handling activity in the setting of an Electrical Control Room on the rail network. The analysis is based on contextual observation, and the application of a time-stamped observation checklist. Functions, performance requirements, and general operating conditions that influence alarm handling are presented, delineating the typical operational constraints that need to be considered in the design and deployment of asset-based alarm systems. The analysis of specific alarm-handling incidents reveals the use of specific strategies that may bias operator performance. Implications for the design of health-monitoring systems are discussed. Sage 2016-07 Article PeerReviewed Dadashi, Nastaran, Wilson, John R., Golightly, David and Sharples, Sarah (2016) Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network. Proceedings of the Institution of Mechanical Engineers, Part F: Journal of Rail and Rapid Transit, 230 (5). pp. 1415-1428. ISSN 2041-3017 Human factors Alarm handling Strategies Joint cognitive systems Work analysis http://dx.doi.org/10.1177/0954409715593574 doi:10.1177/0954409715593574 doi:10.1177/0954409715593574
spellingShingle Human factors
Alarm handling
Strategies
Joint cognitive systems
Work analysis
Dadashi, Nastaran
Wilson, John R.
Golightly, David
Sharples, Sarah
Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title_full Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title_fullStr Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title_full_unstemmed Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title_short Alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
title_sort alarm handling for health monitoring: operator strategies used in an electrical control room of a rail network
topic Human factors
Alarm handling
Strategies
Joint cognitive systems
Work analysis
url https://eprints.nottingham.ac.uk/33983/
https://eprints.nottingham.ac.uk/33983/
https://eprints.nottingham.ac.uk/33983/