From anger to aggressive behaviour: a systematic analysis of the factors that influence the process

QR Code

From anger to aggressive behaviour: a systematic analysis of the factors that influence the process

Service failure is an unfortunate reality in service encounters. Although much literature suggests that the consequences of service failure include low customer satisfaction and customer loyalty, and another stream of research concerns service recovery, research on customers’ aggressive behaviour as...

Full description

Bibliographic Details
Main Author:	Luo, Jun
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2016
Online Access:	https://eprints.nottingham.ac.uk/33571/

Similar Items

Aggressive and anger behaviour affects ranking in taekwondo competition
by: Adam, Muhammad Asyraf Qabil
Published: (2018)

Anger and inhibitory control as moderators of children's hostile attributions and aggression
by: Runions, Kevin, et al.
Published: (2010)

Linking genetic and aggression factors with criminal behaviour: a systematic review
by: N.K. Tharshini,
Published: (2019)

Anger and inequality breeding ‘terrorists’
by: Abd Razak, Dzulkifli
Published: (2006)

Anger, sadness and bear markets
by: Durand, Robert, et al.
Published: (2009)

Effect Of Cognitive Behavioral Therapy (CBT) Anger Management Module On Anger Expressions Among Adolescents
by: Lee, Shu Chin
Published: (2016)

Relationship between anger expression and anger control with conflict management styles among college students
by: Mat Najib, Norazizalina, et al.
Published: (2023)

Anger-driven violence on the rise in the country
by: Kamal, Harith
Published: (2025)

Anger- driven violence on the rise in the country
by: Kamal, Harith
Published: (2025)

Understanding media violence and the development of aggressive behaviour of school children
by: Kong, Luo Lan, et al.
Published: (2010)

Chasing the high: the influence of addiction and personality on aggressive sexual behaviours
by: Schell, Rhianna
Published: (2018)

Anger dysfunction and its treatment among offenders
by: Sammut Henwood, Kevin
Published: (2016)

Uncontrolled anger can have dangerous consequences
by: Kamal, Harith
Published: (2025)

A conceptual emotional recognition framework: stress and anger analysis for car accidents
by: Shi, Jonathan Khai Ooi, et al.
Published: (2017)

Aggressive scrollers: investigating online aggression and its relationship with social media use, envy, self-control and aggressive behaviour
by: Sumarno, L.C.
Published: (2021)

Relationships between perceived teachers' controlling behaviour, psychological need thwarting, anger and bullying behaviour in high-school students
by: Hein, V., et al.
Published: (2015)

Development of Malaysian Driver Anger Scale (MDAS) : a pilot survey and reliability analysis
by: Naida Rosli,, et al.
Published: (2021)

Prevalence and correlates of anger among undergraduate students in Malaysia
by: Tusimin, Maiza, et al.
Published: (2018)

Anger mood detection based on face recognition and heartbeat
by: Mohamed, Masnani, et al.
Published: (2013)

Aggressive driving behaviour: a forensic psychological perspective
by: Ball, Laura
Published: (2018)

Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger
by: Johnson, Genevieve, et al.
Published: (2014)

Aggression among school children in Malaysia
by: Kong, Luo Lan, et al.
Published: (2012)

Relationship between emotional regulation, friendship quality and media violence exposure and aggressive behaviour among primary school children in Selangor
by: Kong, Luo Lan
Published: (2013)

Relationships between parental behaviour, peer influence, self-control and aggressive behaviour among adolescents in Selangor, Malaysia
by: Pung, Pit Wam
Published: (2015)

In Search of the Emotional Face: Anger Versus Happiness Superiority in Visual Search
by: Savage, R., et al.
Published: (2013)

Emotional temperament in food-related metaphors: a cross-cultural account of the conceptualisations of ANGER
by: Zahra Khajeh,, et al.
Published: (2014)

Therapeutic ethics: managing anger, negative thoughts and depression according to al-Balkhī
by: Abdullah, Fatimah
Published: (2011)

Visual search for emotional expressions: Effect of stimulus set on anger and happiness superiority
by: Savage, R., et al.
Published: (2015)

Teacher attachment and intention of aggressive behaviour among school children
by: Duru, Chidiebere Kelechi, et al.
Published: (2015)

The impact of corporate social responsibility on corporate tax aggressiveness —— adding executive age as a moderating variable
by: LUO, YUXIN
Published: (2022)

Sense of control and adolescents’ aggression: the role of aggressive cues
by: Guo, Xucheng, et al.
Published: (2016)

Aggressive conflict in Southern Thailand: roots of hostility and aggression
by: Che Mohd Aziz Yaacob,
Published: (2013)

Aggression in intimate relationships: an examination of female dominance and aggression
by: Edalati, Ali, et al.
Published: (2010)

Investigating the relationship between playing violent video games and viewing violent TV programmes and aggressive behaviour among pre-teens
by: Kong, Luo Lan, et al.
Published: (2013)

The ‘Staying Calm’ programme : an evaluation of the impact of group work on children’s emotional resiliency, behaviour, anger control and social problem solving skills
by: Whyard, Claire
Published: (2010)

Effectiveness of group cognitive behavioural therapy on depression, negative automatic thoughts, anxiety, self-esteem and anger among adolescents in sheltered homes
by: Ding, Wai Eng
Published: (2021)

Relational aggression in sibling context : scale revision and factor analysis in a Taiwanese sample
by: Ong, Anna Wen Huey, et al.
Published: (2017)

Moderators of workplace aggression: The influences of social support and training
by: Brown, Valerie M., et al.
Published: (2012)

The dark side of Massive Multiplayers Online Role’s Game (MMORPG) among Malaysian gamer addiction’s and aggressive behaviour: systematic literature review
by: Zaharim, Ziyad Afiq, et al.
Published: (2022)

Understanding media violence and the development of aggressive behavior of school children
by: Kong, Luo Lan, et al.
Published: (2010)