The characteristics of railway service disruption: implications for disruption management

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The characteristics of railway service disruption: implications for disruption management

Rail disruption management is central to operational continuity and customer satisfaction. Disruption is not a unitary phenomenon - it varies by time, cause, location and complexity of coordination. Effective, user-centred technology for rail disruption must reflect this variety. A repertory grid st...

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Bibliographic Details
Main Authors:	Golightly, David, Dadashi, Nastaran
Format:	Article
Published:	Taylor & Francis 2016
Subjects:	Railways disruption repertory grid expertise socio-technical systems design
Online Access:	https://eprints.nottingham.ac.uk/33506/

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