Unfolding the recipes for conflict resolution during the new service development effort

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Unfolding the recipes for conflict resolution during the new service development effort

The management of conflicts that emerge during new service development (NSD) has escaped the attention of scholars. Yet differing conflict management styles (CMS) of team members and dynamics within the team create a complex managerial challenge. Additionally, the broader literature on conflict reso...

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Bibliographic Details
Main Authors:	Gounaris, Spiros, Chatzipanagiotou, Kalliopi, Boukis, Achilleas, Perks, Helen
Format:	Article
Published:	Elsevier 2016
Subjects:	Conflict style; Conflict resolution; New service development; Qualitative comparative analysis
Online Access:	https://eprints.nottingham.ac.uk/33319/

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