Energy advisors at work: charity work practices to support people in fuel poverty
We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented wit...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2014
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| Online Access: | https://eprints.nottingham.ac.uk/31400/ |
| _version_ | 1848794193921572864 |
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| author | Fischer, Joel E. Costanza, Enrico Ramchurn, Sarvapali D. Colley, James A. Rodden, Tom |
| author_facet | Fischer, Joel E. Costanza, Enrico Ramchurn, Sarvapali D. Colley, James A. Rodden, Tom |
| author_sort | Fischer, Joel E. |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies. |
| first_indexed | 2025-11-14T19:12:19Z |
| format | Conference or Workshop Item |
| id | nottingham-31400 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T19:12:19Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-314002020-05-04T16:54:08Z https://eprints.nottingham.ac.uk/31400/ Energy advisors at work: charity work practices to support people in fuel poverty Fischer, Joel E. Costanza, Enrico Ramchurn, Sarvapali D. Colley, James A. Rodden, Tom We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies. 2014-09-13 Conference or Workshop Item PeerReviewed Fischer, Joel E., Costanza, Enrico, Ramchurn, Sarvapali D., Colley, James A. and Rodden, Tom (2014) Energy advisors at work: charity work practices to support people in fuel poverty. In: ACM International Joint Conference on Pervasive and Ubiquitous Computing (UbiComp 2014), 13-17 Sept 2014, Seattle, WA, USA. Energy Fuel Poverty Low Income Advisors Charity Non-Profit Ethnography Home Visits http://dl.acm.org/citation.cfm?doid=2632048.2636081 |
| spellingShingle | Energy Fuel Poverty Low Income Advisors Charity Non-Profit Ethnography Home Visits Fischer, Joel E. Costanza, Enrico Ramchurn, Sarvapali D. Colley, James A. Rodden, Tom Energy advisors at work: charity work practices to support people in fuel poverty |
| title | Energy advisors at work: charity work practices to support people in fuel poverty |
| title_full | Energy advisors at work: charity work practices to support people in fuel poverty |
| title_fullStr | Energy advisors at work: charity work practices to support people in fuel poverty |
| title_full_unstemmed | Energy advisors at work: charity work practices to support people in fuel poverty |
| title_short | Energy advisors at work: charity work practices to support people in fuel poverty |
| title_sort | energy advisors at work: charity work practices to support people in fuel poverty |
| topic | Energy Fuel Poverty Low Income Advisors Charity Non-Profit Ethnography Home Visits |
| url | https://eprints.nottingham.ac.uk/31400/ https://eprints.nottingham.ac.uk/31400/ |