Using simulation to assist recruitment in seasonally dependant contact centres

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Using simulation to assist recruitment in seasonally dependant contact centres

The weather is unpredictable and can have a large impact on the profitability of seasonal businesses, particularly if staffing requirements are highly temperature-dependent. This dissertation has developed a what-if analysis tool using simulation methodology to assist affected SMEs in determining th...

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Bibliographic Details
Main Author:	May, Leeanne
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2014
Online Access:	https://eprints.nottingham.ac.uk/30764/

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