Using simulation to assist recruitment in seasonally dependant contact centres
The weather is unpredictable and can have a large impact on the profitability of seasonal businesses, particularly if staffing requirements are highly temperature-dependent. This dissertation has developed a what-if analysis tool using simulation methodology to assist affected SMEs in determining th...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2014
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| Online Access: | https://eprints.nottingham.ac.uk/30764/ |