Identifying the ‘Hidden costs’ associated with service offshoring: The implications for customer service through practical application.

Identifying the ‘Hidden costs’ associated with service offshoring: The implications for customer service through practical application.

Although there is vast amounts of literature discussing that outsourced offshoring has increased over the last few decades and the benefits that firms can experience from doing so, there now needs to be a research carried out into what effects this strategy has had on the delivery of adequate custom...

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Bibliographic Details
Main Author: Gandhi, Dilesh
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2015
Online Access:https://eprints.nottingham.ac.uk/30112/

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