Responses to indirect complaints as restricted activities in Therapeutic Community meetings
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying...
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| Format: | Book Section |
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John Benjamins
2015
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| Online Access: | https://eprints.nottingham.ac.uk/28651/ |
| _version_ | 1848793618715770880 |
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| author | Pino, Marco |
| author2 | Chevalier, Fabienne H.G. |
| author_facet | Chevalier, Fabienne H.G. Pino, Marco |
| author_sort | Pino, Marco |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties. |
| first_indexed | 2025-11-14T19:03:10Z |
| format | Book Section |
| id | nottingham-28651 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T19:03:10Z |
| publishDate | 2015 |
| publisher | John Benjamins |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-286512020-05-04T20:11:43Z https://eprints.nottingham.ac.uk/28651/ Responses to indirect complaints as restricted activities in Therapeutic Community meetings Pino, Marco In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties. John Benjamins Chevalier, Fabienne H.G. Moore, John 2015 Book Section PeerReviewed Pino, Marco (2015) Responses to indirect complaints as restricted activities in Therapeutic Community meetings. In: Producing and managing restricted activities: avoidance and withholding in institutional interaction. Pragmatics & beyond new series (255). John Benjamins, Amsterdam, pp. 271-304. ISBN 9789027256607 Conversation Analysis Complaints Therapeutic Community Mental Health https://benjamins.com/#catalog/books/pbns.255.09pin doi:10.1075/pbns.255.09pin doi:10.1075/pbns.255.09pin |
| spellingShingle | Conversation Analysis Complaints Therapeutic Community Mental Health Pino, Marco Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title_full | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title_fullStr | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title_full_unstemmed | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title_short | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| title_sort | responses to indirect complaints as restricted activities in therapeutic community meetings |
| topic | Conversation Analysis Complaints Therapeutic Community Mental Health |
| url | https://eprints.nottingham.ac.uk/28651/ https://eprints.nottingham.ac.uk/28651/ https://eprints.nottingham.ac.uk/28651/ |