Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services

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Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services

This paper discusses volunteer strategies for handling and assessing calls to Samaritans emotional support services for the suicidal and despairing. It presents findings from the qualitative components of a two year mixed methods study based on an online caller survey, branch observations and inter...

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Bibliographic Details
Main Authors:	Pollock, Kristian, Moore, John, Coveney, Catherine, Armstrong, Sarah
Format:	Article
Published:	Equinox Publishing 2012
Online Access:	https://eprints.nottingham.ac.uk/2753/

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