APA (7th ed.) Citation

Pollock, K., Moore, J., Coveney, C., & Armstrong, S. (2012). Configuring the caller in ambiguous encounters: Volunteer handling of calls to Samaritans emotional support services. Equinox Publishing.

Chicago Style (17th ed.) Citation

Pollock, Kristian, John Moore, Catherine Coveney, and Sarah Armstrong. Configuring the Caller in Ambiguous Encounters: Volunteer Handling of Calls to Samaritans Emotional Support Services. Equinox Publishing, 2012.

MLA (9th ed.) Citation

Pollock, Kristian, et al. Configuring the Caller in Ambiguous Encounters: Volunteer Handling of Calls to Samaritans Emotional Support Services. Equinox Publishing, 2012.