Outsourcing and Customer Service

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Outsourcing and Customer Service

A highly competitive business environment requires companies to consider an outsourcing process as a strategic decision which may bring more than simple cost savings. This strategic point of view has forced organisations to pay more attention to activities they outsource, suppliers they choose and s...

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Bibliographic Details
Main Author:	Zhexengaliyeva, Zaura
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2014
Online Access:	https://eprints.nottingham.ac.uk/27289/

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