| Summary: | Enterprise Resource Planning (ERP) is a popular tool to increase organisations’ efficiency while reduce workload of employees in the current business environment. As the present ERP implementations indicate mixed outcomes in different organisations, it is significant to identify the critical success factors of ERP implementation. This dissertation is generally delivered as a case study in order to investigate the ERP implementing experiences of a Chinese state-owned company.
Firstly, this dissertation examines the prior literatures in relation to the determinations of ERP implementation, the concept of critical success factor and the specific CSFs models. The author combines the two models and provides the proposed framework for this research. Meanwhile, the author also reviews the national culture influence on the information system adoption. Subsequently, the proposed framework is implicated on the practical business environment via interviewing a number of key stakeholders in the ERP project and reading relevant documents in Xuchang Tobacco Machinery Co. Ltd. Finally, in addition to confirm the major proportion of factors in the proposed framework, this dissertation also offers some additional critical success factors and suggests that organisational culture is more influential than national culture regarding ERP implementation. Further, this dissertation would expand the interviewees in each main sectors of the company such as human resource and finance.
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