“Human side” of ISO Standards Implementation : An Exploratory Qualitative Analysis Study of the Inner, Surface, and Outer Effect of ISO Implementation Process on Employees

“Human side” of ISO Standards Implementation : An Exploratory Qualitative Analysis Study of the Inner, Surface, and Outer Effect of ISO Implementation Process on Employees

Inner, Surface and Outer constitutes ISO. Inner part refers to I in ISO – it describes the way people feel, their emotions and feelings. Surface manifestation refers to S in ISO – the way people behave and act. Finally, Outer refers to O in ISO – the spirit, intangible psychological contract that co...

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Bibliographic Details
Main Author: Dmitrieva, Alina
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2013
Online Access:https://eprints.nottingham.ac.uk/26275/

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