CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB
The emergence and adoption of information technology has turned the world into a global village. India being an emerging market, it cannot afford to ignore the benefits of information technology especially in the banking sector. The financial services sector realized the importance of the internet a...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2012
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| Online Access: | https://eprints.nottingham.ac.uk/25837/ |
| _version_ | 1848793064933425152 |
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| author | Singh, Zorawar |
| author_facet | Singh, Zorawar |
| author_sort | Singh, Zorawar |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The emergence and adoption of information technology has turned the world into a global village. India being an emerging market, it cannot afford to ignore the benefits of information technology especially in the banking sector. The financial services sector realized the importance of the internet as a way of connecting and interacting with clients. From the customers point of view internet banking is a boon. Registered online customers can perform common banking transactions such as paying bills; writing checks, transferring funds, printing statements and inquiring about account balances. But what is most intriguing is that with all the benefits of online banking why has the Indian consumer not adopted internet banking and felt its potential. This piece of work studies the customer perception of online banking in India, Punjab. Goyal and Joshi (2011b) say that a significant element of organizational relationship is customer perception, which helps to achieve the expected customer’s expectations and satisfaction level. The challenges experienced by Indian banks in achieving quality service deliveries were associated with their failure to compensate, support and train their users on their online banking services. In particular, this was realized to impede the adoption rate due to mismatches between promises and outcomes. |
| first_indexed | 2025-11-14T18:54:22Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-25837 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:54:22Z |
| publishDate | 2012 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-258372021-12-14T15:19:04Z https://eprints.nottingham.ac.uk/25837/ CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB Singh, Zorawar The emergence and adoption of information technology has turned the world into a global village. India being an emerging market, it cannot afford to ignore the benefits of information technology especially in the banking sector. The financial services sector realized the importance of the internet as a way of connecting and interacting with clients. From the customers point of view internet banking is a boon. Registered online customers can perform common banking transactions such as paying bills; writing checks, transferring funds, printing statements and inquiring about account balances. But what is most intriguing is that with all the benefits of online banking why has the Indian consumer not adopted internet banking and felt its potential. This piece of work studies the customer perception of online banking in India, Punjab. Goyal and Joshi (2011b) say that a significant element of organizational relationship is customer perception, which helps to achieve the expected customer’s expectations and satisfaction level. The challenges experienced by Indian banks in achieving quality service deliveries were associated with their failure to compensate, support and train their users on their online banking services. In particular, this was realized to impede the adoption rate due to mismatches between promises and outcomes. 2012-09-19 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/25837/1/zorawar_final_dissertation_zora.pdf Singh, Zorawar (2012) CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB. [Dissertation (University of Nottingham only)] (Unpublished) Customer perception towards e-banking critical success factors customer satisfaction questionnaire and role of technology |
| spellingShingle | Customer perception towards e-banking critical success factors customer satisfaction questionnaire and role of technology Singh, Zorawar CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title | CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title_full | CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title_fullStr | CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title_full_unstemmed | CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title_short | CUSTOMER PERCEPTION OF ONLINE BANKING IN INDIA: PUNJAB |
| title_sort | customer perception of online banking in india: punjab |
| topic | Customer perception towards e-banking critical success factors customer satisfaction questionnaire and role of technology |
| url | https://eprints.nottingham.ac.uk/25837/ |